It’s been over a week of social isolation. We’re doing our best to stay productive with work and to keep Riley entertained and hopefully enriched. Right now she’s on a Zoom call with her cast mates from Matilda in February, which is a really nice way for her to spend her afternoon.
We had a backyard fire pit going today. Kyle and Alex brought their dogs over, and Andy stopped by to be social (at a distance) for a bit. It was a nice afternoon outdoors feeling semi-normal.
Grocery stores are still lightly stocked, though the spaghetti aisles have a bit more product in them now. It’s still hard to find chicken, but just about everything in the beef aisle is bulk packaging.
First thing this morning we had a conference call about what our plan would be to keep up business operations. There was some waffling and some talk about barebones schedule rotations, but we got to the right place. One by one we went into the office to get anything we needed to work from home for the next couple of weeks. I forwarded everyone’s desk extension to their cell phones. I’m just realizing I forgot to edit the incoming call attendant to reflect that our office is empty… oops.
On the way home I made a quick stop by the pot shop to see if I could grab some edibles. It was wild, they weren’t letting anyone inside. Previously purchased online orders were being delivered at arm’s length, and they were enforcing a 6 foot separation between people in line.
Back in the car and driving again, We heard word the Trump was recommending not gathering more than 10 people, and that recommendation would last through June or July. San Francisco went into lockdown.
It was the first “School Day” with us all working from home. We did OK. we’ll figure out how to get into the swing of it, I think. We don’t have much choice. It’s gonna be a while.
It feels a bit like the calm before the storm today. Michelle went to the grocery story to grab some things I hadn’t thought of. I went to Lowe’s for some electrical to replace a light in the downstairs closet. Other than that, NBD. Dogs were out playing, we planned how our days will look in the coming weeks, and we did a lot of news monitoring.
The news was pretty slow today, some articles about Trump’s bungled response, but not a whole lot of new info until around dinner. Governor Baker held a press conference where he restricted gatherings to 25 people or fewer, closed as schools for 3 weeks (instead of the 2 that most had self-imposed), restricted all restaurants from dine-in eating, and a few other new restrictions.
On a Federal level, key interest rates were slashed to Zero and the CDC is recommending not grouping larger than 50 for the next 8 weeks. All of this would normally be huge news, but really today seems like a slow news day after the last few.
I’ll have a conference call at 7AM to see if we can come up with a plan to have some sort of business continuity while keeping the spirit of the Governor’s new restrictions. No one is really sure what we’re supposed to be doing or how to keep safe while also continuing to keep the company running. Now would be a good time for more solid guidance for small businesses. Until then, we’re on our own.
This is our first day “home” for COVID-19 social distancing. We started the day with a visit from my brother and his wife and son – they’re selling their house and needed to be out for the inspection. Riley has a scheduled haircut at 12:30, so while they were out I found some meat at a local butcher, then took a trip to the grocery store. It was oddly quiet after the last few days of no parking, no food on the shelves, and lines filling the front of the store.
We’re trying to figure out what “social distancing” will mean to us. Will we still see a small core group? or is it just us? We’re also wondering if we should start eating from our full refrigerator, or if we should be making small trips to the supermarket for a day or two at a time. In either case, we’ve started snacking less and eating smaller portions. Not exactly rationing, but we’re paying attention to our reserves.
I took the dogs out for a walk, saw some other people out and about with their dogs. It looks like a normal day. After that, Michelle and Riley went for a rollerblade to her brother’s house two streets over.
Now we spend the night in the house playing video games and staying occupied. Michelle and Riley will not be going to school/work for at least 2 weeks. UML just cancelled on-campus classes for the rest of the semester. I still have to go into the office on Monday, but there’s rumor floating around that Charlie Baker will be enforcing a “Hold In Place” order starting Monday. Things could get very interesting if that becomes true.
Otherwise on the Town Facebook Page, everything seems normal. We’re fighting about the Orange Cheeto and asking about home repairs and trying to find who dumped a load of garbage wood in someone’s driveways. Airplanes still fly overhead on final to Hanscom. I still have plenty of bourbon. This is all very strange.
Your grandfather did in fact fly on D-Day as part of the American Airborne Invasion, though he was not on board our airplane. The invasion itself was broken up into what are called “serials” each serial contained upwards of 30 airplanes, and were arranged in sequential order, as indicated by their numbers, That’s All, Brother was to lead these serials collectively to France. Our airplane, the lead ship, flew at the head of serial 07, your grandfather flew in the airplane which led serial number 23, which means that while he was not on the lead aircraft of the invasion, he was certainly on board the airplane which led his own serial, which was flown by pilot Lt. Col. Quinn M. Corley. I know that family legends some times grow up around these things, and that there is some chance that his unit members thought it might be useful for him to be spotting fixtures on the ground, but in reality, he was on board the aircraft as a radio operator which means that over Normandy he would have been very busy, in a small area behind the pilots, and would have been relatively unable to “look out” of the airplane. Much of the equipment he was operating was designed to get the paratroopers in the right place, and it was incredibly important. During the chaos of battle, much of it was malfunctioning, so your grandfather would have been having one heck of a time with the equipment, knowing that lives were on the line if he couldnt get it to work correctly. Incase you are curious, serial 23 is made up of aircraft from the 313th Troop Carrier Group, and your grandfather’s specific squadron was the 29th Troop Carrier Squadron. You can spot aircraft from his squadron easily because they were painted with a large 5X on the side of their noses. This is the informational break down for your grandfather’s plane, note that it also indicates which “chalk” he was carrying, these men came from the 3rd Bn / 508th PIR which was part of the 82nd Airborne Division.
Chalk #37 C-47 #43-15323 17 Paratroopers P L/Col Corely, Quinn M. CP 1/Lt Gehrett, Rodney T. N 2/Lt Ehmke, Theodore A. RO Pfc Boucher, Fernand E. CC Sgt Speed, Clarence t.
Sadly, the airplane your grandfather flew in, 43-15323 did not survive the war, and it was damaged on takeoff at an advanced field in Germany, at least one crew member was killed during this accident.
In case you are interested, here is a history recalling the journey of one of the paratroopers who was dropped by your grandfather’s aircraft. I thought it was worth a read! It even shows some of his family going back and finding evidence of his personal battle. I am sorry that our airplane was not the one you were looking for, and sorry that I cant refer you to a museum where you could go and see it – but if you add us on facebook (commemorative air force) you can certainly keep up on the work being done on the airplane. We will be recreating that radio compartment and all of its complex equipment with the hope of getting it operational again, someday perhaps you could come see the airplane, and send a message in the same way your grandfather was trained to do! The project will likely take about two years, but as with anything, it will be well worth the wait! Please let me know if you have any more questions I might be able to help answer.
Hi! How can we help you today with your Nokia phone or accessory?
Me:
repair status check
10:42 AM
Nokia mobile care
Hello
Me:
hi
10:43 AM
Nokia mobile care
Welcome to Nokia Mobile Care! My name is Joe and I will be happy to help you!
Can you please rephrase your other question?
Me:
Hi Joe. I was hoping to check on the status of repair order 1554208—–
i’ve been without a phone for over a week now, just curious how long i should be expecting
hello?
10:48 AM
Nokia mobile care
I would like to find a solution for you. Could you please give me a few minutes to review something?
Me:
sure, thanks
10:49 AM
Nokia mobile care
Could you please tell me in which country the phone was bought, and where you’re currently located?
Me:
United States for both
repair order is at HMD in Texas
10:55 AM
Nokia mobile care
Track your repair order:
You can track your repair by using our online tool. Click here https://nokia.ebuilder.com/auto/track/repairto visit the page
Me:
it says 404, p[age not found
or maybe it means my phone isn’t found?
i’m not sure. i just need a phone soon
11:05 AM
Nokia mobile care
Please send an email to
support@nokiaphones.com
Me:
what is the normal turnaround time?
my wife’s 7.1 had the same ussue back in january, her phone was returns the second day after it was received
11:09 AM
Nokia mobile care
Sorry to hear that
I wish you the best with your phone
Me:
so, there’s no way you can check the status of my repair order?
11:10 AM
Nokia mobile care
But please you need to send your inquiry with the Email
Me:
I’m sending my inquiry in this chat
what difference would it be to send an email?
11:11 AM
Nokia mobile care
Ok Danial dont worry
Just give me sometime
Nokia mobile care
Actually you can help me a bit. Could you please tell me your IMEI number? You can find it dialing *#06# and 15 digits will appear on the screen. That’s the number I’d like to know.
Are you still on the line? In case I don’t receive a response from you in a minute or two, the system will end our chat.
No need to worry! Once you are back online, you can just message me and we will continue our conversation!
Nokia mobile care
Hi I could see that you have marked your previous interaction as unresolved, how can I help you to resolve it?
Me:
i need to know where my phone is and when I can expect it back
11:40 AM
Nokia mobile care
Could you please tell me your IMEI number? You can find it dialing *#06# and 15 digits will appear on the screen. That’s the number I’d like to know.
Me:
3569530901—-
11:41 AM
Nokia mobile care
ok Daniel, thank you for the information provided
did you know you can track your device status using the repair order tool?
Me:
Joe gave me a link to the repair order tool, and it was a 404 page not found
11:43 AM
Nokia mobile care
ok
lets try it again
https://nokia.ebuilder.com/en_US/repair
can you use this one?
then on your very up corner to the right you will see track repair
they will ask your repair order number and your IMEI number
did you find it?
Me:
it hasn’t been updated since last thursday
that’s what i’m trying to figure out
has it been looked at et?
11:45 AM
Nokia mobile care
yeah today is Tuesday just three day
it’s normal
Me:
can they just replace the phone? I’ve been without a phone for over a week now
11:46 AM
Nokia mobile care
it can take up to three weeks
Me:
i can’t be without my phone for 3 weeks
11:46 AM
Nokia mobile care
Daniel, they will do what they think will be the best for you
Don’t you think that you are overthinking?
Me:
overthinking?
11:47 AM
Nokia mobile care
it can get three weeks, but it can not get all that long
Me:
are you for real?
11:47 AM
Nokia mobile care
I understand that to stay without phone can be frustrating
Yes I am for real
thanks for being so polite to ask
Me:
i have had the phone for less than 6 months
warranty reapirs for a product design flaw should not take up tio 3 weeks
i would have done it myself
and the “are you for real” was because you asked “don’t you think that you are overthinking?”
that’s INCREDIBLY rude
11:49 AM
Nokia mobile care
No, I am sorry if you took that that way
that’s because you are mad about your device then you are reading everything in a bad way
Me:
i don’t need your therepy, i need to know how long my phonwe will take
11:51 AM
Nokia mobile care
Ok Daniel
Is there anything else I can assist you with today?
Me:
yes, I need to know how long my phone will take for repair
11:51 AM
Nokia mobile care
as said before can take up to three weeks
and some cases can take even more
Me:
i need to know how to escalate that
because up to 3 weeks is unaacaptable
11:52 AM
Nokia mobile care
yeah ok
Me:
that’s my phone, i run my business off of it
11:52 AM
Nokia mobile care
I will register you feedback
Is there anything else I can assist you with today?
Me:
your name?
11:52 AM
Nokia mobile care
My name is Fernanda
Is there anything else I can assist you with today?
Me:
How do I reach your supervisor?
11:54 AM
Nokia mobile care
we do not have any available at this moment
Me:
I’ll wait
11:55 AM
Nokia mobile care
but note that all our chat is registeres in our system
and she has access to it in a daily basis
Me:
well, when she sees this, I excpect an email with an apology for the way you treated my concern
11:55 AM
Nokia mobile care
do you need my apology?
Me:
not yours. i couldn’t care less about you. i need your supervisor to make this right
11:56 AM
Nokia mobile care
ok
thank you so much
Me:
as it stands, I will never again buy an HMD/Nokia device, and the folks who take my advice about phones will also not
11:57 AM
Nokia mobile care
I am sorry you feel that way
Me:
are you?
i’m not sure you are
11:58 AM
Nokia mobile care
only because you need to wait to get your device back from the repair center
Yes I really do
you are beeing mad and rude and saying a lot of things here abour your insatisfaction
Me:
i only started being mad and rude when you told me I was overthinking
11:58 AM
Nokia mobile care
and at any moment you though that I am dfoing my best helping you with all the questions you ghad
had*
Me:
before that, i was just trying to figure out where my phone is
11:59 AM
Nokia mobile care
I am really doing everything to try to change your mood
and maybe make you understand that there are several factors that can affect this
Ok Daniel
I am a bad girl I made you mad, and I am really sorry aboutr that
Me:
yeah, maybe you could have done that prior to minimizing my concerns about the wait time of “up to 3 wseeks”, which was never mentioned anywhere in my repair order documentation
30 minutes ago
Nokia mobile care
I said to you you can get back and recheck
I said it can take it, but it cannot
Me:
what does that even mean?
29 minutes ago
Nokia mobile care
I know you would like to hear that your device will get back to you tomorrow
but that would be me lying and being irresponsible
mean that it can take longer but it cannot
Me:
do you mean it can take that long but it MIGHT not? is that what you’re trying to say/
28 minutes ago
Nokia mobile care
it will depend on several factors, as do the repair center has the parts to replace immediately?
how many people has their devices there before yours arrive
that is what that measn
Me:
so, imagine in a world of good customer service, where you as the CSR wiould reach out the the repair shop and get a little biot of information on my repair request, since I cannot do that m,yself
it could take 1 day, it could take 21. maybe a good customer service rep would find out if there’s a big bac up so they could manage the customer expectations
because 3 weeks, I’m going to buy a different phone and try to sell this one when it comes back 3 weeks from now
but if it’s coming this week, I’ll shut up and deal with it
either way, I can promise the next phone will NOT be Nokia/HMD
25 minutes ago
Nokia mobile care
I understand
that would be indeed an amazing scenario
but even me who gets award and recognition for February and March for the excellency service provided to the customers, have some limitations.
but I am taking your advise onboard
will forward it to my supervisor together with our chat today
Me:
wow, if you get an award for this level of service, the rest of your office must suck really bad
23 minutes ago
Nokia mobile care
and I hope that in the future we can have the features to get in touch with reapir centers and even to send brand new devices to every customers who sends their devices to repair
I understand your point
and as you do not have any more question I am then closing this chat
Thanks for contacting Nokia Mobile Care. Have a great rest of your day
At the end of the chat you will receive an opportunity to rate me on our current conversation. I would appreciate your time and if you feel comfortable with my assistance, you can select with five stars.
⭐⭐⭐⭐⭐
It will help to improve my service skills everyday! Before that, is there anything else I could do for you?
I would love it if you would take a few minutes to send us your feedback! At the end of this chat, you will receive an opportunity to rate me on our current conversation. Being 5 stars for completely satisfied and 1 star being completely dissatisfied.
⭐⭐⭐⭐⭐
If your case hasn’t been resolved yet, and you receive the invitation to the survey, please let us know how we can be of more help to you. Thank you
New Messages
N17 minutes ago
Nokia mobile care
I noticed that you indicated that your problem was not resolved. Can I help you with anything else please?
7. Prodigy:
At the age of 2.5 years old I was capable of reading newspapers, books, write complex sentences, do algebra, and
play any complex musical tunes on any instrument. At the age of 7, I flew my first rocket based on self-initiated
research and self-induced simplifications and a minute amount help from Dad.
8. Gifted:
I learn complex information very fast with an application range beyond its extended field and contemplation and I
am also capable of putting this newly gained and instantaneously further developed know-how into use with
extreme professionalism.
9. Tolerance:
I have extremely deep patience and tolerance in the sense of working with biased and stubborn people. I am
persistently gentle, calm, and friendly at all times. I enjoy being nice truly and solve problems through peaceful and
friendly approach.
10. Theories and their projections:
I developed unifying and amalgamated theories to combine many layers of scopes of synergetic branches; in quantum, nuclear,
atomic, chemical, and molecular physics, metamaterials, nanoengineering, quartz, grain and materials engineering, astrophysics
and theoretically discovered very many universes interrelated workings, such as; dark matter and stretched energy environments
in parallel universes, hyperspace and space-time energy flow in differentiating energy field levels and their continuous
conversions in folded dimensions. These insightful theories enabled me to project and derive requirements for theoretical
futuristic devices and instrumentations, such as; wormhole projectors and extenders, energy extending generators,
gravitational/anti-gravitational or thrust force generators, force field accumulators, complex and differentiating invisibility
molecules, inertial gravitational dampening fields related to tractor beam generation, atom thin and super precise cutting tools.
I have a Huawei Honor 8. It’s a great phone, but has a few annoyances. One of my biggest annoyances is that when I plug my phone into my charging dock (connected to my computer) I see this:
It’s incredibly annoying, as my phone comes in and out of the charge cradle probably 20 times a day. It also happens when I plug my phone into my car to charge it
I finally took a few minutes to search through the settings to see if I could disable it, and I found it!
Make sure ‘Always prompt when connecting to USB’ is unchecked in Developer Options.
Hooray!
I’ve been a Joomla guy for quite some time, it just seemed to make the most intuitive sense to me. Recently, I was looking into building a plugin module on top of a CMS for work (I don’t really want to get involved in building my own security layer for multiple users) and a friend suggested I look at WordPress. I initially laughed it off, but I did end up giving it a look.
Holy Lord
This has come a long way since I last looked at it probably close to 10 years ago (my wordpress.com account has a demo page with content from 9 years ago)
Not only is it fairly easy to create custom content types, all of the user/social features are on point, the theming is very nice (and simple to edit), and it’s nearly effortless to setup a site quickly. The site you’re looking at now is a culmination of about 3 hours of work.
Long story short, if you haven’t looked at WP lately, give it another look now. You’ll be surprised and delighted, i guarantee it.
